Soulspin – General Terms & Conditions
Last updated: [2026-06-26]
These Terms & Conditions apply to all purchases made on soulspin.store, operated by Soulspin AB, reg. no. 559533-6644, Vitemöllegatan 9c, 214 42, Malmö, Sweden, referred to as “Soulspin”, “we”, “us”, or “our”.
By placing an order or using our website, you agree to these General Terms & Conditions.
1. Orders & Eligibility
1.1 Order placement & age
By placing an order on soulspin.store you confirm that you are at least 18 years old, or have parental/guardian consent to enter into a binding agreement.
1.2 Availability
All orders are subject to availability. If an item is sold out or cannot be fulfilled, we will notify you and may offer an alternative item or a full refund.
1.3 Product types
Soulspin offers new and used/second hand products. Every product has condition remarks and pictures to describe their respective conditions.
1.4 Cancellation
Soulspin reserves the right to refuse or cancel an order for any reason, including suspected fraud, incorrect product information, or pricing errors on the website.
1.5 Confirmation
A binding purchase agreement is formed when you complete checkout and receive an order confirmation by email.
2. Products & Grading Standards
2.1 Pre-owned vinyl records
All used records are individually graded according to established industry standards (e.g., Mint, NM, VG+, VG). Signs of natural wear may occur, and each item is described as clearly as possible, and detailed pictures of each item are available. See our grading guide for full details.
2.2 New vinyl records
New records are sold in sealed or factory-condition packaging unless otherwise stated.
Please note that manufacturing variances are uncommon, but can occur, including pops, clicks, or surface noise, slight warps or off-center pressings. These issues may be considered defects only if they significantly affect playback/function. If they do, Soulspin will assess the situation and offer compensation, which may include a full refund, partial refund, replacement (when available).
2.3 Images & grading
At Soulspin, every individual record is photographed so you know exactly which copy you’re purchasing. We encourage you to review all product photos and condition notes carefully before placing an order.
The condition grade (e.g. VG+, NM) serves as a general description of the record’s overall state. While we do our best to document visible defects through photos and written notes, it is not possible to capture every detail or imperfection. The grade should be understood as our overall assessment, not an exhaustive inventory of every flaw.
If you have questions about a specific item before purchasing, feel free to contact us.
3. Prices & Payment
3.1 Prices and currencies
Prices are displayed in SEK. Customers may also view and pay in EUR, USD, GBP, or JPY. Non-SEK prices are calculated using exchange rates provided by WooPayments and may differ slightly from your bank’s published rate. The price shown at checkout is the price you will be charged.
3.2 VAT
All prices for new items include Swedish VAT (25%). Used items are sold under the Swedish margin scheme (VMB) – no VAT is charged to the customer, and none will appear on your invoice.
3.3 Orders outside the EU
Orders shipped outside the EU may be subject to import VAT, customs duties, or local fees upon arrival. These charges are the responsibility of the customer. Soulspin has no control over and cannot predict what these fees may be. We recommend checking with your local customs authority before ordering.
3.4 Payment methods and processing
Payments are processed through WooPayments (credit/debit card) and PayPal. Soulspin does not store or process card details, all payment information is handled securely by the payment providers.
4. Shipping & Delivery
4.1 Processing & dispatch
Orders are typically processed and dispatched within 1–3 business days of purchase. You will receive a confirmation email with tracking information once your order has been shipped.
4.2 Carriers & delivery times
Orders are shipped via PostNord or DHL, depending on your location and the service selected at checkout. Soulspin offers free shipping within Sweden on orders over 1000 SEK.
Estimated delivery times from dispatch are:
- Sweden: 1–3 business days
- Nordics (Norway, Denmark, Finland): 2–5 business days
- EU: 3–7 business days
- UK: 4–8 business days
- Rest of world: 10–20 business days
These are estimates provided by our carriers and are not guaranteed. Non-EU orders may be subject to additional customs processing time beyond these estimates.
4.3 Packaging
All records are carefully packaged to ensure they arrive in the same condition they left us. Vinyl is shipped in protective mailers or boxes suited to the size and quantity of your order.
4.4 Mixed Orders
When an order contains both in-stock items and items sourced from our distributor, we will hold the entire order until all items are available and ship everything together.
4.5 Shipping destinations
Soulspin ships to a defined list of countries. Available shipping destinations are shown at checkout. If your country is not listed, we are currently unable to ship to your location.
4.6 Risk & lost packages
Risk passes to the customer upon delivery. If your order does not arrive within the expected timeframe, please contact us and we will investigate with the carrier. If a package is confirmed lost in transit, Soulspin will arrange a replacement or full refund.
4.7 Shipping damage
Please inspect your order carefully upon arrival. If you notice damage that occurred during shipping, contact us within 7 days of delivery. This applies specifically to transit damage. For product condition complaints, see section 6.
5. Right of Withdrawal (14 days)
5.1 Returns
Customers have the right to withdraw from their purchase within 14 days of receiving the item. This applies to all customers worldwide, for both new and pre-owned records, provided the item is returned in the same condition it arrived in.
5.2 Process/instructions
To request a return, contact us through our Contact Form, or directly to info.soulspin@gmail.com with your order number and reason for return. We typically respond within 2 working days.
For full details on returns, see our Returns & Withdrawal policy.
6. Complaints (Reklamation)
Customers have a three-year complaint period under the Swedish Consumer Purchase Act (Konsumentköplagen). If you believe an item is faulty or does not match its description, contact us at info.soulspin@gmail.com as soon as possible. Faults must be reported within a reasonable time of discovery — normally within 2 months. We will assess the complaint and offer a suitable resolution, which may include a full refund, partial refund, or replacement (when available).
7. Limitation of Liability
To the extent permitted by applicable law, Soulspin is not responsible for indirect damages or minor production variances within normal vinyl tolerances. We are also not liable for failures caused by circumstances beyond our reasonable control, including but not limited to customs delays or force majeure events. Nothing in these terms limits any rights you have under mandatory consumer protection legislation.
8. Personal Data (GDPR)
Personal data is processed in accordance with the General Data Protection Regulation (GDPR). Full details are available in our Privacy Policy.
9. Disputes
We encourage customers to contact us first to resolve any issues.
If a dispute cannot be resolved, customers may contact:
- ARN – The Swedish National Board for Consumer Disputes
- The EU Online Dispute Resolution platform (ODR)
Swedish law applies.
10. Changes in our General Terms
We reserve the right to amend these Terms & Conditions. Any changes will be published on our website and will take effect from the date of publication.